Frequently Asked Questions
Please reach us at agrarugcompany@gmail.com if you cannot find an answer to your question.
We sell a wide variety of rugs including Persian, Oriental, modern, contemporary, and traditional styles.
Yes, we offer professional rug cleaning services for all types of rugs.
Yes, we offer rug repair services including reweaving, binding, and fringe repair.
Often we will offer sneak peeks of rugs as we acquire them on our Instagram/Facebook accounts before placing them on our website shop. If you come across something that catches your eye, just send us a DM with your PayPal email to reserve it for 24 hours. We will send you an invoice and you'll have the 24 hours to make payment and finalize your purchase. After which, if you do not decide to purchase we will list the rug for sale and publish it on our site.
YES! Regardless if you are in need of a Timeless antique masterpiece to create a singular space, A piece for functionality in a high traffic area such as a hotel or retail, or designing a palatial residential estate - Join our trade program for all the benefits of being an ARC partner. We offer Interior Designers/Studios, Architectural Firms, as well as others a % off our entire inventory, as well as additional perks..... Just ask us, we are here to assist you!!
We are in the business of building and maintaining relationships, in addition to Rugs! Our loyal partners already know we provide as much value for them as possible, let us do the same for you!!
We often ship rugs back and forth to our clientele for routine cleaning and maintenance, whether it is a client who owns a home within our service area and has another out of state, or purchased a rug from us and desires the highest quality cleaning and restoration services available. We can make it easy and simple, (as well as inexpensive) to wrap and ship your rug(s) to us when the time comes to maintain them to ensure your rug(s) hold their beauty, charm, and functionality for generations.
Outside Holidays and Weekends, orders are packaged and shipped within 48 hours of order placement.
We'll send you the FedEx tracking # via email once your order has been shipped.
If you're local to the Tucson/Phoenix metropolitan areas, we can arrange local pickup or delivery
(Phoenix area deliveries: $100.00 charge, including placement of rugs/pads and moving furniture).
(Tucson metropolitan areas FREE delivery, placement of pads and furniture included)
Free domestic shipping on all orders over $1,000.00.
All other domestic shipping is flat rate of $45.00.
International shipping is a flat rate of $95.00
We believe that you should love and adore the vintage or antique rug(s) you receive from ARC. We will accept returns if you decide the piece just isn't quite the right one or doesn't quite feel like you.
To Return a purchase, contact us within 3 days of delivery, ship the item back to ARC within 5 days of delivery. All rug(s) must be in the same condition as they were before leaving our shop. Once the return is rece, we deduct shipping costs + a 5% fee from your refund. This fee is to cover the transaction fees paid by ARC from the commerce platform. If you want to avoid this fee, contact us directly and we can take payment via ACH/Wire or via check.
ARC doesn't just sell rugs, we also clean, repair and restore rugs as well, In House. This provides a very unique perk to all of our clients, the option for trading in their rug, at any time down the road for the highest value possible! As most of the pieces we sell are Vintage or Antique rugs, they have already had a long life, we can make sure they are cleaned and restored to the highest standard and find them a new home. So, if they no longer fit into your space, style or color palette, we are happy to exchange them for one that does. This is what sets us apart from rug dealers in general, our ability to offer you an option of trading your rug, into perpetuity, not just for 7 days. It could be months or years from original purchase, regardless we will gladly trade in your rug, and apply the value toward another rug that better fits your current space.*
All rugs sold from ARC are Vintage or Antique and inherently the conditions will vary. Things such as common wear, some discolorations or dye lot changes are considered normal and not defects. We ensure all rugs sold are in usable condition and all perimeters (binding and selvedge) are secure and functional for daily use. All rugs are professionally cleaned, repaired,and inspected in house by ARC prior to being sold. We are happy to provide additional photos of rugs and discuss their condition more fully upon request.
*(All rugs must be evaluated for condition prior to trade in and credit applied for use. Any cleaning/repair costs are the responsibility of the client. Remaining value from original purchase price will be applied as a store credit).
Preview an especially curated selection of rugs at Latitudes
View our curated collection of handmade rugs in person at the Latitudes Furniture Showroom: 1302 E Prince Rd.
Don't delay! This new inventory isn't online anywhere else, and our one-of-a-kind vintage beauties won't last long at Latitudes.
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